1. Who we are
CBGold is a trade name of Balduin Supplements B.V.
Bovenstraat 5, 6223 AC Maastricht, the Netherlands
Chamber of Commerce: 94276757
VAT number: NL826164202B01
E-mail: info@cbgold.eu
Phone: +31 6 13 00 96 30
2. Scope
These terms apply to every offer and every order on cbgold.eu, by consumers and business customers. Where a rule applies only to consumers or only to business customers, this is stated.
3. Age
You must be 18 or older to order. We may ask for proof of age and may cancel an order if it cannot be provided.
4. Offer and agreement
All offers are without obligation and while stocks last. The agreement is formed when we confirm your order by e-mail. Obvious errors in prices or product descriptions do not bind us.
5. Prices and payment
Prices are in euros. Prices for consumers include VAT. You see the shipping costs before you complete your order. Payment is made in advance, using the payment methods offered at checkout. Online payments are processed by Mollie B.V.
6. Delivery
We ship to the address you provide. Delivery times are indications; see our shipping page. If delivery is not possible within 30 days, a consumer may cancel the order free of charge and will be refunded.
7. Right of withdrawal (consumers)
Consumers may withdraw from a purchase within 14 days of receipt without giving a reason. Sealed products that have been opened after delivery cannot be returned for health and hygiene reasons. See our returns page for how this works.
8. Business customers
The right of withdrawal does not apply to business customers. Complaints about visible defects or quantities must be reported within 5 working days of delivery. Our liability towards business customers is limited to the invoice value of the order concerned.
9. Use of products
Our products are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Follow the instructions on the label. Keep out of reach of children. Do not use during pregnancy or breastfeeding, and consult a doctor if you take medication. The customer is responsible for checking that the products may legally be imported and used in their country.
10. Warranty and complaints
Our products meet the agreement and the specifications on the product page. Send complaints to info@cbgold.eu with your order number. We reply within 14 days. Consumers can also use the European ODR platform: ec.europa.eu/consumers/odr.
11. Liability
We are not liable for damage caused by using the products contrary to the instructions. Nothing in these terms limits the rights consumers have under mandatory law.
12. Privacy
We process personal data as described in our privacy policy.
13. Applicable law
Dutch law applies to these terms. Disputes are submitted to the competent court in Maastricht, unless mandatory consumer law provides otherwise.